Returns & Exchanges

At THEIA, we want you to glow inside and out; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on all eligible beauty products. Please ensure items are in their original packaging and meet our safety standards to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes to prevent damage during transit, ensuring all seals are intact for hygiene purposes.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.